Thursday, March 22, 2012

Day 82: Thanked/Complimented Customer Service Reps

I interact with a number of people within the customer service industry every single day. Whether it is calling the ZocDoc service team for help with my job, speaking to administrative assistants at the front desk of doctor's offices, or being helped out by an associate at a retail or grocery store, there are roughly 10+ times a day when I encounter someone in the customer service capacity. Typically, the response and help that I receive is above and beyond what my expectations are, but I don't think that I do a good enough job thanking people. So today, for my random act of kindness, I am going to ensure that people who provide me with great customer service know how thankful I am for them. Whether it is shooting an email over to them, thanking them in person, or letting their manager know what a great job they are doing, I am going to make sure that they get the accolades that they should. Too often, it seems that the only recognition people get from clients/customers is negative, so I would love to see that change.


  1. Its a very fine thing to thank and appreciate Customer Service.

    I really liked this blog.


  2. As a customer service rep, I can honestly say that every time someone says "thanks" or gives a compliment, it is really appreciated. Keep up the great work, sir!

  3. The kindest gesture they are going to remember for a long time.

  4. I work in customer service & receiving a compliment on the way we do our job is very appreciated! Great blog!

  5. I always try to be nice to them, but I am sure they will remember you for a long time, probably tell others about it as well. Great Job.


  6. Love your blog...if all of us would do similarly the world would be a much different place! You are an inspiration!